Support

With Instalec as their IT services provider, our customers are able to drive their businesses forward in confidence with their risks and costs reduced.

Our solutions provide the innovation, experience and expertise required to overcome IT challenges, allowing our customers to focus on their core business activities, whilst we assume full responsibility of their IT infrastructure and staff.

Helpdesk

Our Helpdesk Facility provides ready access to IT support from our team of fully qualified and accredited systems engineers.

Some of the key features of this service are shown below:

  • Dedicated support line
  • Optional 24/7 cover
  • Telephone technical support
  • Secure remote access diagnostics
  • Fully qualified and accredited engineers
  • Fault logging and monitoring database with customer web access portal

Managed Services

We offer a wide range of customised managed services which are designed to meet the exact needs of the customer.

Some examples of our managed services are shown below:

  • Network management – LAN and WAN
  • Server Management
  • Security Management
  • Desktop Moves and Changes
  • Patch Panel and Cable Management
  • Asset Management
  • Hosting Services

Multi Service Contract

Protect the lifeline of your business with our Multi Service Contract.

The Multi Service Contract (MSC) provides a simple, flexible method of delivering IT services whilst maintaining strict control of costs. With a single MSC your organisation can access our complete range of engineering skills and you only pay for the services you use. Clearly defined Service Levels ensure you always receive help when you need it.

Working on a "Bank of Hours" principle the contract can be used for support or project based activities. Scheduled proactive management services customised to the customer’s requirements can also be delivered via the contract. Remote management tools are used to ensure engineering visits to site are kept to a minimum, resulting in speedier response times and lower costs.

The contract can be used to supplement in house IT teams by filling skill or resource gaps or as a complete alternative by using Instalec as your virtual IT department. With online web access, customers can immediately view information on all ongoing engineering activities.

Online Account Access: